Customer conflict is unfortunately unavoidable. Regardless of the issue, disagreements should be handled properly. Businesses may even be able to restore the relationship with a well-received response. The main reason customers behave badly is that the offered service did not meet their expectations. In fact, 1/3 of consumers say they would consider switching companies after one instance of bad customer service.
If you have an altercation with a customer make sure to listen closely. It’s important to give the customer undistracted attention so they can explain what the problem is. Demonstrating your understanding and concern for the issue can help deescalate conflict. Organizations can also take this feedback and help reduce the issue that was pointed out. If you are interested in learning more about ways to handle a conflict with a customer check out the resource below. It provides even further examples of ways to handle a customer conflict.
Infographic Created By Clover Network